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Refund Policy

Returns

We aim to offer our customer 100% satisfaction so if you have any issues or concerns please contact us first to try and resolve any issues on 0113 350 1702 or email us at sales@radio-shop.uk

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The shipping rate will not be refunded.

There will also be a 20% restocking fee deducted from the order, if the item has been ordered by mistake by the customer.

Several types of goods are exempt from being returned including

batteries and accessories
Additional non-returnable items:
Gift cards
Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
radios with obvious signs of use

Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. The initial shipping rate will not be refunded.

There will also be a 20% restocking fee deducted from the order, if the item has been ordered by mistake by the customer.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@radio-shop.uk.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@radio-shop.uk and send your item to: Suite 21, 6-8 York Place, Leeds, LS1 2DS


Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Suite 21, 6-8 York Place, Leeds, LS1 2DS

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Failed Deliveries

We will normally try to deliver the item at least two times with the option of collecting from the local depot if the end user is not in. If the item has not been received by the customer after these attempts the item will be returned to our warehouse. Any extra courier fees occurred will be deducted from the refund once we receive the items back in our warehouse. We will try and contact you prior to returning the items.

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